Q: How often do you inspect the property? A: We do a weekly walk through for STRs Final Walk through once a tenant has vacated. Q: How do you handle guests requests and/or complaints? A: Each guest receive a message for extra request once they book and then when they check in. Complaints can be messaged to our team through any website as well as phone and email. Q: What experience do you have managing properties like mine? A: We have 12 years of experience in Property Management and have managed many different types of properties from multi-unit to apartments to Single Family Residences. Q: What is your policy for late rent payments? A: Rent is due on the 1st of the month and is considered late on the 4th. The late fee penalty for paying late is outlined in the Terms and Conditions of the Lease Agreement. Q: What is your process for finding and qualifying tenants? A: The application process is very thorough in vetting a qualified tenant. It runs a background, credit, income, rental verification/history and eviction check on each applicant. Q: What bills are tenants typically responsible for? A: Tenants are normally responsible for water, electricity, gas and/or propane, garbage and any cable, internet services of their choice. What the tenant pays for is usually negotiable depending on lease terms. | Q: What bills are owners typically responsible for? A: Owners are normally responsible to pay for HOA dues, mortgages, property taxes and sewer. Owners sometimes offer to pay for landscaping services as well. What the owner and tenant pay for is usually always negotiable. Owners can also choose to have the management company pay any of these bills on your behalf by having these bills sent directly to our office to be paid through the property from the monthly rent proceeds. Q: Is it worth the money to pay for a Home Warranty? A: This is always personal preference. The Home Warranty will cover all of the main systems within the property including plumbing, electrical & HVAC. Most Home Warranty companies also offer options to cover all appliances within the home like refrigerator, washer and dryer. Service call fee amounts differ from each company, so its always a good idea to compare companies. Q: What is the term of the property management agreement? A: The initial term is always for one year. After the year, either part has the option to provide the other with a 30 day written notice OR renew the term for an additional year. The term as well as any of the other conditions in the property management agreement is always negotiable. |